Privacy Policy

Google Account Integrations: Calendar and Sign-In

We integrate Google Calendar to streamline scheduling by directly showing your calendar data within our platform. This feature enables you to view, manage, and adjust your appointments, ensuring changes made through our site synchronize with your Google Calendar. We request access to https://www.googleapis.com/auth/calendar to view and update events as you manage your schedule seamlessly from one platform.

Google Sign-In Integration

To enhance user experience, we integrate Google Sign-In to simplify account creation and login. When you use Google Sign-In, we collect certain basic profile information from your Google account, including.

Email Address: Used to create and identify your account on our platform, ensuring secure access.

Profile Information: Such as your name and profile picture, which helps personalize your experience on our site.
User ID: This unique identifier is securely stored to help us link your Google account to our platform without requiring additional credentials.

This integration not only saves time but also strengthens security by leveraging Google’s authentication systems, protecting your data while facilitating a smoother login process. We use this information strictly for account management and verification purposes and do not share it with third parties.

Your choices

You have the following choices concerning your personal information:

Access or update your information. If you have registered for an account with us, you may review and update certain account information by logging into the account.

Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. You may continue to receive service-related and other non-marketing emails. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all the functionalities of the Service, and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org. We use Google Analytics to help us understand user activity and patterns on the Sites. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/resources/concepts/gaConceptsCookies and about how Google protects your data at http://www.google.com/analytics/learn/privacy.html. You can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

Privacy settings and location data. Users of our App can disable our access to their device’s precise geolocation in their mobile device settings.

Interest-based advertising. Some of our advertising partners are members of the Network Advertising Initiative (NAI) and are subject to the Self-Regulatory Principles for Online Behavioral Advertising published by the Digital Advertising Alliance (DAA). You can obtain more information about these companies’ information collection practices and opt out of receiving interest-based advertising from participating NAI and DAA members athttp://www.networkadvertising.org/managing/opt_out.asp and/or the DAA’s website at optout.aboutads.info. Mobile app users may opt out of receiving interest-based advertising in mobile apps provided by participating members of the Digital Advertising Alliance by installing the AppChoices mobile app, available at https://www.youradchoices.com/appchoices. You can also limit the collection of your information for interest-based ads by blocking third-party cookies in your browser settings or using privacy plug-ins or ad blocking software that helps you block third-party cookies. Additionally, your mobile device settings may provide functionality to limit the use of the advertising ID associated with your mobile device for targeted online advertising purposes. If you opt out of interest-based advertisements, you will still see advertisements online, but they may be less relevant to you.

Please note that we may also work with companies that offer their own opt-out mechanisms or do not participate in the opt-out mechanisms described above. Even after using these opt-out mechanisms, you may receive interest-based advertising from other companies.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information requested, we may not be able to provide those services.

Third party platforms. If you choose to connect to the Service through your social media account, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. Additionally, our content may be included on web pages, mobile applications, or other online services that are not associated with us. We do not control websites, mobile applications, or online services operated by third parties, and we are not responsible for their actions.

Consent to Certain Electronic Communications

Consent to Electronic Communications. By using the Service or providing Personal Information (as defined in the Privacy Policy) such as your email or phone number to us, you agree that we may communicate with you electronically to receive transactional communications relating to the Service and/or regarding security, privacy, and administrative issues relating to your use of the Service (i.e., update on status of arrival, timing, and to confirm appointments). If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you, if we have your email address. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to us at memberservices@handsonheal.com.

SMS Text Messages and Push Notifications. When you register with Hands On Heal, Hands On Heal will send you an SMS text message containing a 4-digit code to verify your phone number and will send SMS text messages and push notifications (“Messages and Notifications”) to keep you informed about the Service. For example, Hands On Heal will send you a text message to confirm or remind you of your scheduled appointment(s). By using the Service, you agree to receive Messages and Notifications regarding your use of the Service. SMS text messages are for transactional purposes only. While Messages and Notifications are intended to enhance your use of the Service, you may (i) disable push notifications on your device. You recognize and acknowledge that SMS messaging is an inherently less secure method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply.

If you wish to remove yourself from any list (other than as set forth in Section 7.b), please email us with “OPT-OUT,” “UNSUBSCRIBE,” “STOP,” or “REMOVE” in the subject line.

Depending on your current carrier plan, you may incur charges for these Messages and Notifications and agree to not hold Hands On Heal liable for any charges incurred. You acknowledge that any terms between you and any third-party provider (such as, for example, Apple®, Android™, or Verizon) create no obligation or responsibility on the part of Hands On Heal, and that Hands On Heal is not responsible for any failure of warranty by any such third party.

Hands On Heal cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile carrier’s service, it may not be possible to transmit a text message to you successfully. We have no liability for transmission delays or message failures.

Consent to receive marketing text messages, which are subject to separate consent terms, is not a condition of purchasing any of Hands On Heal’s goods or Services, and you are free to opt-out at any time from marketing text messages as set forth immediately above in Section 12(c). Note we may confirm your opt-out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the Service that most recently sent you a message or respond to your STOP message by texting you a request to identify the Service(s) that you wish to stop. Keep in mind that if you stop receiving marketing or transactional text messages from us, you may not receive important and helpful information and reminders.

Security

We implement a range of technical, organizational, and physical measures designed to safeguard the personal information we collect. However, it is important to note that security risks are inherent in all internet and information technologies, and we cannot guarantee the absolute security of your personal information.

International Data Transfer

Hands On Heal is headquartered in the United States and may utilize service providers that operate in other countries. As a result, your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The services offered by Hands On Heal are not intended for use by individuals under the age of 16. If we discover that we have collected personal information from a child under 16 without obtaining the necessary consent from the child’s parent or guardian as required by law, we will take steps to delete that information.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Should we make significant changes to this Privacy Policy, we will inform you by updating the date of this Privacy Policy and posting it on the Service. If required by law, we may also provide notification of changes through other means that we believe are reasonably likely to reach you, such as via email or another method through the Service. Any changes to this Privacy Policy will take effect once the modified version is posted (or as otherwise specified at the time of posting). Your continued use of the Service after the posting of any modifications indicates your acceptance of the updated Privacy Policy.

How to Contact Us

Email: support@handsonheal.com
Mail: Hands On Heal, 619 N Hayworth, Los Angeles, California, 90048

Important Information for California Residents

Scope

This section is specifically for California residents. It outlines how we collect, use, and share the Personal Information of California residents when we operate as a “business” as defined under the California Consumer Privacy Act of 2018 (“CCPA”), as well as their rights regarding their Personal Information. For the purposes of this section, “Personal Information” carries the definition provided by the CCPA but excludes information that is exempt from the CCPA’s scope or information that we collect from you during the provision or receipt of services where you are an employee, controlling owner, director, officer, or contractor of a company, partnership, sole proprietorship, non-profit, or government agency. In certain cases, we may provide a different privacy notice to specific categories of California residents, such as job applicants, and in those instances, that notice will apply instead of this section.

Your California Privacy Rights

As a California resident, you have the rights listed below. However, please note that these rights are not absolute, and in some cases, we may deny your request as permitted by law.

• Information: You have the right to request the following information regarding how we have collected and used your Personal Information over the past 12 months:
  • The categories of Personal Information we have collected.
  • The categories of sources from which we collected Personal Information.
  • The business or commercial purpose for which we collect and/or sell Personal Information.
  • The categories of third parties with whom we share Personal Information.
  • Whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information disclosed to each category of third-party recipient.
  • Whether we have sold your Personal Information, and if so, the categories of Personal Information received by each category of third-party recipient.
• Access: You may request a copy of the Personal Information that we have collected about you during the past 12 months.
• Deletion: You may ask us to delete the Personal Information that we have collected from you.
• Nondiscrimination: You have the right to exercise the rights described above without being subjected to discrimination in the form of legally prohibited increases in price or decreases in the quality of our Service.

We Do Not Sell Your Personal Information

Based on our understanding of the term “sell” under the CCPA, we do not “sell” your Personal Information and have not sold it to third parties for a business or commercial purpose in the 12 months preceding the effective date of this Privacy Policy. However, like many online companies, we use services provided by Google, Facebook, and others to deliver interest-based advertisements to you as described in the section above titled “Interest-Based Advertising.”

How to Exercise Your Rights

You may exercise your right to information, access, or deletion by:

• Visiting https://myhandsonheal.com/
• Emailing support@handsonheal.com 

We reserve the right to confirm your California residency to process your requests and will need to verify your identity to fulfill your requests to exercise these rights. Government identification may be required. You may designate an authorized agent to submit a request on your behalf. To designate an authorized agent, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government-issued identification. We cannot process your request if you do not provide us with sufficient details to enable us to understand and respond.

Personal Information We Collect, Use, and Disclose

The table below outlines the Personal Information we collect, categorized according to the specifications of the California Consumer Privacy Act (CCPA). It also details our practices during the 12 months preceding the effective date of this Privacy Policy. Please note that information you voluntarily provide to us, such as through open-ended webforms, may include additional categories of personal information not listed here. Each category is utilized for the business/commercial purposes outlined in the section above titled “How We Use Your Personal Information” and is disclosed to the categories of third parties described in the section above titled “How We Share Your Personal Information.”